Shipping

 

We currently ship to all of New Zealand, Australia, North America, and select countries in Asia and Europe.

DOMESTIC ORDERS - FREE OVER $400 (For orders under $400 a $15 flat rate shipping will be applied) Delivery Time: 1-3 Working Days. Includes Tracking Number

INTERNATIONAL ORDERS

• $70 FLAT-RATE EXPRESS SHIPPING TO AUSTRALIA. Delivery Time: 1-3 Working Days. Includes Tracking Number
• $100 FLAT-RATE EXPRESS SHIPPING TO ASIA. Delivery Time: 3-7 Working Days. Includes Tracking Number
• $200 FLAT-RATE EXPRESS SHIPPING TO AMERICA/EUROPE. Delivery Time: 3-7 Working Days. Includes Tracking Number

(All prices in NZD)
The customer is fully responsible for all applicable duties, clearance fees and taxes.

 

DHL EXPRESS' GOGREEN PLUS

International orders are shipped via DHL Express' GoGreen Plus. We have partnered with DHL to provide this carbon reduced service at NO additional cost to you. We are committed to reducing CO2 emissions and contributing to the global fight against climate change. With the use of sustainable aviation fuel (SAF) to reduce the CO2 emissions of your air freight parcel, we reduce our carbon footprint. 

 

We endeavour to process your order as soon as possible from the time the order is placed. Please allow 1-2 working days processing time excluding bank holidays. You will receive confirmation once your order has been shipped, including your tracking number.

When placing an order please provide a phone number and a physical address (not a PO Box), where there will be someone present during working hours. If delays are incurred at the receiver's end due to parcels being unable to be delivered, customs in your respective country, or anything else, we will not be responsible.

 

DUTIES & TAXES

For orders outside of New Zealand, duties, clearance fees and taxes may be payable upon your order arriving in your country. We are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

We do not refund duties and taxes paid should you wish to return an item. We recommend customers outside of New Zealand contact your local customs office to enquire about a tax refund.

 

RETURNS DUE TO UNPAID DUTIES

If taxes and duties are not settled within the designated timeframe, the items will be returned to our warehouse in New Zealand. We will process returns within 5-7 working days of receipt, and refunds will be issued to your original payment method, minus any shipping costs we have incurred. Please note that shipping costs from the original order are non-refundable.