Refunds

A refund will be issued back to your original payment method within 5 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account. Please note that original shipping fees are not refundable.

 

RETURNS DUE TO UNPAID DUTIES

If taxes and duties are not settled within the designated timeframe, the items will be returned to our warehouse in New Zealand. We will process returns within 5-7 working days of receipt, and refunds will be issued to your original payment method, minus any shipping costs we have incurred. Please note that shipping costs from the original order are non-refundable.